Frequently Asked Questions (FAQs)

What services does Eagle Productions NZ offer?

We provide professional Audio Visual (AV) equipment hire and full event production services for conferences, concerts, exhibitions, and corporate events in Auckland.

Where is Eagle Productions NZ located?

We are based in Auckland, New Zealand, and service events across the region.

What types of events do you cater to?

We cater to a wide range of events including corporate meetings, product launches, awards nights, concerts, festivals, weddings, and private functions.

Do you offer full event production or just equipment hire?

Both. You can hire just the equipment or opt for full-service production which includes planning, setup, operation, and pack-down.

What sets you apart from other AV providers?

Our experienced team, cutting-edge equipment, seamless delivery, and commitment to customer satisfaction make us a trusted AV partner in Auckland.

Equipment & Technical

What AV equipment do you provide?

We offer sound systems, microphones, projectors, LED screens, lighting, staging, video walls, live streaming setups, and more.

Is your AV equipment suitable for outdoor events?

 Yes. We offer weather-resistant equipment and staging solutions for outdoor events.

Can I see the equipment before booking?

Absolutely. You can visit our warehouse by appointment to inspect equipment or request a detailed equipment list.

Do you provide technicians to operate the equipment?

Yes. All full-service bookings include experienced AV technicians for setup, operation, and support during the event.

What sets you apart from other AV providers?

Our experienced team, cutting-edge equipment, seamless delivery, and commitment to customer satisfaction make us a trusted AV partner in Auckland.

Can I hire equipment without an operator?

Yes. We offer dry hire for experienced clients who prefer to operate the equipment themselves.

Booking & Pricing

How do I request a quote?

You can fill out our online contact form or call us directly. Provide event details like date, location, type, and estimated audience size for an accurate quote.

What is your pricing structure?

Pricing is based on the equipment, labor, duration, and event complexity. We provide transparent, itemized quotes.

Is there a minimum hire requirement?

There is no strict minimum, but delivery charges may apply for smaller rentals.

Do you offer package deals?

 Yes. We have bundled AV packages for popular event types, which can also be customized.

Do you require a deposit?

Yes. A 30–50% deposit is required to confirm your booking. The balance is due before or on the day of the event.

Customization & Planning

Can I customize my AV setup?

Absolutely. We tailor every setup to meet your event’s theme, venue layout, and technical requirements.

Do you help with event planning and layout?

Yes. Our team offers layout guidance, AV placement suggestions, and production timelines to ensure your event runs smoothly.

Can you integrate with other vendors (e.g., venue, caterers)?

Yes. We regularly coordinate with venues, caterers, photographers, and other vendors for seamless collaboration.

Can I make changes after confirming a booking?

Yes, changes can usually be made up to 5 business days before the event, subject to availability.

Do you offer rehearsals or pre-event testing?

Yes. We strongly recommend pre-event testing or rehearsals to ensure everything is perfect on the day.

Delivery & Setup

Do you deliver and pick up equipment?

Yes. We offer delivery, setup, and pack-down services Auckland-wide.

How long before the event do you arrive for setup?

Typically 2–4 hours before the event, depending on complexity. Larger setups may require earlier access.

Do you offer same-day setup and removal?

 Yes, we can set up and remove on the same day unless overnight arrangements are required.

Do you work on weekends or public holidays?

Yes. We are available 7 days a week, including public holidays, for events.

What happens if there’s a technical issue during the event?

Our onsite technicians handle all issues in real-time. For dry hire, we offer phone support or emergency call-out services.

Policies & Terms

What is your cancellation policy?

Cancellations made 7 days before the event may receive a partial refund. Late cancellations may forfeit the deposit. Terms are included in the booking agreement.

Are you insured?

Yes. We carry full public liability insurance and follow all safety protocols.

What happens if equipment gets damaged?

Clients are responsible for any damage outside of normal wear and tear. We recommend checking your event insurance coverage.

Can you provide safety documentation or risk assessments?

Yes. We provide site-specific safety plans, RAMS, and certifications upon request.

How do I contact you for support or questions?

 You can reach us via phone, email, or our website contact form. Our support team is happy to assist with any queries.